Streamlined Events-Organizing Process for King County Area Libraries with Office 365 Platform
OCT 2017 - MAR 2018
Overview
Although people tend to think of libraries just as venues for reading and studying, librarians spend 75% of their time doing community outreach work. librarians struggle to figure out how they could plan better events, attract the right audience, and accurately measure the outcomes.
In a team of 3, I designed an all-in-one platform that encompasses all steps of the events-organizing process. Leveraging with the powerful Microsoft Office 365 platform, our solution significantly reduces the manual work and provides valuable insights to librarians.
MY ROLE
UX Designer
Visual Designer
METHODS
Interviews
Field Studies
Survey
Participatory Design
Journey Mapping
Service Design
Brainstorming
Prototyping
Usability Testing
TOOLS
Sketch
Adobe Creative Cloud
Principle
TEAM
Lu Gan
Tongfang Sun
Design Highlights
A few products functions highlights that speak to the value proposition the best:
A centralized promotion platform that allows librarians to schedule posting across all channels and see promotion reach in real time
Write once, post everywhere
Everyone on the same page
When the event organizer submits a proposal, her manager, tech support, and any other stakeholders will all be notified and invited to collaborate
Real data, real time
Once the content is published, you will be able to see results immediately and then take actions swiftly.
Process Deep Dive
Background
In today’s increasingly digitized world, public libraries want to engage with citizens through the help of modern technologies. Yet existing tools do not meet the ever-changing needs of events-organizing.
Librarians spend 75% of their time doing community outreach work. At the same time, librarians struggle to figure out how they could plan better events, attract the right audience, and accurately measure the outcomes.
How might we make the events organizing process easier for librarians?
To answer the question, we embarked a series research to understand more.
User-Centered Process In a Glance
Research Methods
Based on the research findings, I created the following journey map to clearly map out the steps involved in organizing an event
From Research to Design
Low fidelity prototype
