Office 365 Product

Streamlined Event-Organizing

with Microsoft Office 365

Streamlined Events-Organizing Process for King County Area Libraries with Office 365 Platform

OCT 2017 - MAR 2018

Overview

Although people tend to think of libraries just as venues for reading and studying, librarians spend 75% of their time doing community outreach work. librarians struggle to figure out how they could plan better events, attract the right audience, and accurately measure the outcomes.

In a team of 3, I designed an all-in-one platform that encompasses all steps of the events-organizing process. Leveraging with the powerful Microsoft Office 365 platform, our solution significantly reduces the manual work and provides valuable insights to librarians.

Try Prototype One

Try Prototype Two

MY ROLE

UX Designer

Visual Designer

METHODS

Interviews

Field Studies

Survey

Participatory Design

Journey Mapping

Service Design

Brainstorming

Prototyping

Usability Testing

TOOLS

Sketch

Adobe Creative Cloud

Principle

TEAM

Lu Gan

Tongfang Sun

Design Highlights

A few products functions highlights that speak to the value proposition the best:

A centralized promotion platform that allows librarians to schedule posting across all channels and see promotion reach in real time

Write once, post everywhere

Everyone on the same page

When the event organizer submits a proposal, her manager, tech support, and any other stakeholders will all be notified and invited to collaborate

Real data, real time

Once the content is published, you will be able to see results immediately and then take actions swiftly.

Process Deep Dive

Background

In today’s increasingly digitized world, public libraries want to engage with citizens through the help of modern technologies. Yet existing tools do not meet the ever-changing needs of events-organizing.

Librarians spend 75% of their time doing community outreach work. At the same time, librarians struggle to figure out how they could plan better events, attract the right audience, and accurately measure the outcomes.

How might we make the events organizing process easier for librarians?

To answer the question, we embarked a series research to understand more.

User-Centered Process In a Glance

Research Methods

Interviews
We did 8 rounds of interviews to understand their pain points and needs.
Field Studies
We observed how people used the library, and how librarians worked in the natural environment.
Participatory Design
We did 2 participatory design sessions with users, which helped us map out events organizing steps.
Survey
We collected 43 responses to our survey that asked qualitative and quantitative questions.